Questions about shipping? Pickup? How to cook your Very Good meats? We are here to help, if you can't find what you are looking for below our Very Good Customer Service team is happy to help.
Frequently Asked Questions
Where is local pickup in Victoria?
Local pick up is at our Butcher Shop in the Victoria Public Market, 1701 Douglas St #6, Victoria, BC V8W 0C1.
It generally takes 1 week to prepare your order and have it ready to pick up.
What happened to local pickup in Duncan/Nanaimo/Denman/etc?
Unfortunately, we no longer offer up island drop off days. We apologize for any inconvenience this may cause.
Where do you ship?
I live in a remote location in Canada! Can you still ship to me?
As long as you are able to receive mail from Purolator, we should be able to ship to you without any problems!
What type of shipping should I choose?
We recommend choosing the fastest shipping option so that your package arrives as cold as possible. We strongly recommend choosing Purolator Express, especially in warmer months.
When will I get my order?
What if my product arrives unfrozen?
If the package spent over 7 days in transit, then we would not consider the products safe to consume unfortunately. If your package arrived in 7 or less days from the shipping date, and the packages are not showing any sign of ballooning or breaking of the vacuum seals, then it will be safe to eat.
If your package falls into any of these categories or you do not feel comfortable eating it, please email our customer support team at firstname.lastname@example.org and we would be happy to issue you a refund. If your order has been spoiled, please let us know.
COOKING AND EATING
What's the best way to prepare my Very Good products?
We want you to enjoy our plant-based goodies as much as we do. Check out our cooking instructions for the best way to cook your beans. Be rest assured, all of our products are pre-cooked so you can experiment without any worry.
Do you have recipes for my Very Good product?
Yes, we are teaming up the industries best recipe creators to create great recipes for you. Looking for dinner inspiration, try our Plant-Based Jambalaya with Smokin' Bangers, or the Asian Glazed Meatballs with Taco Stuff'er.
Also, our Bean Butchers are looking to provide tips and tricks to already favourite recipes and showcase the meals you would find them cookin' up in their kitchens. Look for 19 Recipes to Make With Taco Stuff'er or Smokin' Banger Tacos & Squash Salsa.
How do I cut my Very Good Bacon?
Ensure that the bacon is fully thawed before cutting, to prevent the product from breaking. We suggest a sharp knife and half-inch slices for optimal cooking.
How long will my Very Good product last?
Upon delivery, all products can be stored unopened in the freezer for up to a year. The products will not experience a change in taste or texture once defrosted. If you do store frozen, make sure the products are thawed entirely before cooking and consuming. However, we do not recommend multiple thaws and refreezes.
Otherwise, our products are good in the fridge (unopened) for 3-4 weeks. Once opened, they will last up to one week as we do not use any preservatives.
Are any of your products gluten free?
At the moment, the only gluten-free product available for sale online is our BBQ Jackfruit. We also have a gluten-free version of our Very Good Burger available on the hot food menu at our Butcher Shop. However, these items are made in our facility that processes gluten and therefore are not certified gluten-free. We are working on creating gluten-free products, and we hope to release them when we can have a certified gluten-free process in the facility. Keep your eyes peeled in the future!
Do your products contain soy?
All products do not contain soy except for our bacon. The bacon is made separately in batches and the equipment is sanitized to the satisfaction of allergy testing swabs before other products are crafted.
The ingredients for all our products as well as any allergen information is listed on each of the product pages.
Are your products organic and/or GMO free?
We are working on getting our Non-GMO and Organic Certifications and hope to have them completed by the end of this year. Currently, 80% of ingredients we use are organic and we are increasing that rapidly.
Are your products kosher certified?
We’re currently working on getting certified and will make an announcement once it’s complete.
Do your products contain corn?
None of our products contain corn. The ingredients our products can also be found under the heading ‘The Details’ on our website's product pages.
What are the natural flavours in the Very Good product?
All of our natural flavourings are from Fontana Flavours. They are GMO-free and approved for use by the Food and Drug Administration. The flavourings are derived from natural and plant-derived ingredients, including potato maltodextrin, salt, yeast extract or mushroom, sunflower oil, and spice extracts. There are no coconut or coconut derivatives. These natural flavours have not been tested on animals, and they have been reviewed and approved by the Vegetarian Society, who we are working with to acquire our vegan certification. These natural flavours are used to increase the umami qualities of the products, reduce the amount of sodium needed, and avoid the use of soy. We want those who choose to eat plant-based to still enjoy traditional dishes that rely on those flavours for the full experience.
What is the sodium content in your products?
You can find the nutritional information and sodium content for all of our products here.
Our Bean Butchers try to use as little salt as possible while still getting that Very Good taste. While our sodium content is on par with or below that of similar products, we hope to offer products with even lower levels as we grow.
Do your Very Good products contain MSG?
All of our products are entirely MSG-free.
Which of the Very Good products are oil-free?
Which of the Very Good products are spicy?
If you like the spice level dialled down, we recommend staying away from any product with the word 'Smokin’ in it. These products contain chillies and other spices to bring the heat.
Additionally, our pepperoni and steak are on the spicier side.
Do the Very Good products have sulphites in them?
Everything is sulphite free, except for the Ribz and BBQ Jackfruit - which will be sulphite-free soon.
Is there any chance of peanut contamination in your production facility?
No. All of our products are free of peanuts and tree nuts. We do not process any tree nuts or peanuts in our facility, so there is no cause for concern with cross-contamination.
If you would like to explore the ingredients and allergen information for specific products, you can find this information on the individual product pages under the heading “The Details.”
VERY GOOD CREW
Do you have a rewards program?
We have a rewards program, Very Good Crew, which you can use to exchange points earned through purchases and other actions for discounts (like free shipping) on your next order. It also includes a referral program where you can receive and give $7 discounts. You can access it via the present in the bottom left-hand corner of the screen. Just be sure to sign up before making a purchase so you can collect points on it!
How do I redeem my Beans?
- Sign into your Very Good Crew account via the present in the bottom left-hand corner.
- Next, click on Your Rewards.
- If you don't have enough points to redeem, you'll see a progress bar on the right, next to the reward name under 'Ways to redeem'. If you do have enough points, there will be a Redeem button.
- Click on redeem, and you will be shown a coupon code with a button to Apply code. This button will automatically apply the coupon code to the checkout.
On the Very Good Crew Rewards page you can view where the referral code will be display.
- Sign into your Very Good Crew account via the present in the bottom left corner.
- Follow on the instructions on the Very Good Crew Rewards page.
How do I write a review?
We only allow customers to write reviews about products they have ordered. An email is sent to a customer about 30 days after their items ship asking them to write a review for one of the products included in their order. If they do so and enter the email they used to create their rewards account; they will receive 400 beans. Customers can write up to 3 reviews for points at this time.