Frequently Asked Questions

FAQs

Questions about shipping? Pickup? How to cook your Very Good meats? We are here to help. If you can't find what you are looking for below, don’t hesitate to reach out to our Very Good Customer Service team.

GENERAL

Do your products taste like meat?

Our mission isn't to make products that taste exactly like meat - we use savoury, herby flavours that give a hearty, delicious taste many are familiar with. Those who choose to eat plant-based can then still enjoy traditional dishes that rely on those flavours for the full experience.

Do you have a sample pack?

You can buy all our products individually or purchase one of our pre-set Butcher Bundles - click on the SHOP in the navigation bar to see the full lineup of products we offer.

When will a product be back in stock?

Due to high demand, some of our plant-based favourites may not be available. Rest assured, our Bean Butcher's are working hard to get these products back in stock, and we recommend checking in with our Customer Experience team at hello@verygoodfood.com or following our social media for updates!

Can I buy your products locally?

We are currently expanding in retails stores throughout Canada and the US! You can find a full list of our retailers with the store locator under the Find Us tab of the navigation menu

How does the cost of plant-based meat compare to "real" meat?

While the price of conventional animal based protein is often cheaper than that of their plant-based alternatives, this is rapidly changing in many parts of the world with agricultural developments, labor issues, and supply chain disruptions being the main drivers of rising prices of animal based proteins. This is all while R&D initiatives across the plant based meat industry (especially in our own Bean Butcheries) are actively working to close the price gap. Some reasearch has shown that a complete price parity between plant based and animal based protein sources could be acheived within the next few years. Here's to the vegeconomy!

We are constantly working to innovate new, high quality products at the lowest cost possible to our customers. Stay tuned on social media for new product launches coming up!

I didn't receive my order and/or I have a concern with my order, what now?

Please reach out to our Customer Experience Team if you have any questions or concerns with your order upon receipt. They are available between the hours of 8am and 4pm Monday to Friday.

Email: hello@verygoodfood.com 

Phone: 1-855-526-9254

Can I purchase a Butcher Box as a single purchase or does it need to be a subscription?

Our pre-set boxes can be purchased either as a one-time order, or as an ongoing subscription, depending on your preference.

SHIPPING

Where do you ship?

Currently, we have websites that can ship Very Good Butchers products to parts of Canada, and the USA! For more details on shipping, see our Shipping Information.

To ensure you are shopping from the correct store, please confirm that the flag in the upper right corner of the page matches that of the country you are ordering Very Good products to.

I live in a remote location in Canada! Can you still ship to me?

As long as you are located in BC, AB, or SK, and you are able to receive packages from Purolator, we should be able to ship to you without any problems!

When will my order ship

All orders are shipped within 1-2 weeks from the date of the purchase.
 
We ship all Very Good orders frozen, so we avoid shipping order that will be in transit over the weekend.
 
Orders are typically shipped between Monday and Wednesday. You will receive an email with a tracking link once your order is packed and ready for pickup. Please allow 24 hours for the tracking information to be updated.
 

How long will it take for my order to arrive?

Due to high demand and the changes we’ve made to keep our team safe during COVID-19, our order processing time is 1-2 weeks from time of purchase. Once your order has been processed, you’ll receive an email with a tracking number and then shipping can take up to an additional week.

How is my online order shipped and/or kept cold?

Prior to shipment, orders are stored in our deep freezer to keep all product as cold as possible. Frozen products are packed with non-toxic gel ice packs and top-of-the-line cooling inserts to stay cold during transit. However, your package may arrive unfrozen (and this is okay as long as the items are at cool temperatures, the vacuum sealing is still intact and shows no signs of ballooning). We’ve done extensive shelf testing which showed our products are nearly shelf stable and very low risk.

What if my product arrives unfrozen?

If your package arrived in 7 or less days from the shipping date, and the packages are not showing any sign of ballooning or breaking of the vacuum seals, then it will be safe to eat. If the package spent over 7 days in transit, then we would not consider the products safe to consume.

If you package falls into the latter of these categories or you do not feel comfortable eating it, please email our Customer Experience team at hello@verygoodbutchers.com, so we may offer a resolution.

Do you ship to Canadian PO boxes?

Yes!

COOKING AND EATING

What's the best way to prepare my Very Good products?

We want you to enjoy our plant-based goodies as much as we do. Check out our cooking instructions for the best way to cook your beans.

We reccomend cooking all of our original products based on the instructions provided. That being said, our plant-based Pepperoni can be enjoyed straight out of the package.

Our Butcher Select products are made to mimic non plant-based proteins and as such do require a cooking step. Please ensure that your Butcher Select items are cooked to an internal temperature of 74C / 165F.

Can I cook the product from frozen, or do I have to thaw them?

All of our Very Good products are intended to be thawed completely prior to cooking or consumption. We recommend thawing our products in the fridge for at least 24 hours prior to cooking or consumption

Do you have recipes for my Very Good product?

Yes! We are teaming up the industries best recipe creators to create great recipes for you. For a taste of what's cookin', try our Plant-Based Jambalaya with Smokin' Bangers, or the Asian Glazed Meatballs with Taco Stuff'er.

You can search for any product in the search bar of our website to see all available recipes posted by our Bean Butchers and talented partners.

How do I cut my Very Good Bacon?

Ensure the bacon is fully thawed to prevent the product from breaking. With a sharpened knife, we suggest cutting half-inch slices for optimal cooking.

Do I remove the casing on my Very Good Bangers?

The casings on our Smokin' and Very British Bangers are made from the safest form of plastic, and they are meant to be removed prior to cooking or consumption. Whereas, the casings on our Butcher's Select items (Bratwurst, Cajun and Breakfast Sausages) are 100% plant-based and safe for consumption.

How long will my Very Good "meat" last? 

Upon delivery, all products can be stored unopened in the freezer for up to a year.

The products will not experience a change in taste or texture once defrosted. If you do store them frozen, make sure the products are thawed entirely before cooking and consuming. However, we do not recommend multiple thaws and refreezes.

Our original products are good in the fridge (unopened) for 3-4 weeks. Our Butcher's Select products are good in the fridge for 7-10 days from the time they are fully thawed.

Once opened, the products will last a few days.

How do I store or handle leftovers?

We recommend consuming leftovers within a few days after cooking (like you would real meat).

NUTRITIONAL INFORMATION

Are your Very Good products vegan?

All of our Very Good products are 100% plant-based and vegan-friendly. (We are still working on obtaining our official vegan certification)

What is a Very Good product made with?

Nutritional information for all our products can be found at the bottom of each of the product pages under the heading "Ingredients and Nutrition Information"

For more detailed information, send us an email at hello@verygoodbutchers.com.

Are any of your products gluten free?

Our entire Butcher's Select product line is gluten free.

At the moment, the only gluten-free product from our original product line is our BBQ Jackfruit.

Do your products contain soy?

The only Very Good product with added soy is our Bacon.

Our Roast Beast and BBQ jackfruit "may contain soy" indicating that they are produced in a facility with soy present. These items are made separately in batches and the equipment is sanitized to the satisfaction of allergy testing swabs before other products are crafted.

The rest of our products, including the new Butcher’s Select line is soy-free.

The ingredients for all our products as well as any allergen information is listed on each of the individual product pages under "Ingredients & Nutritional Information".

 

Are your products organic and/or GMO free?

All of our Butcher's Select products are certified Non-GMO.

Our regular products are not yet certified Non-GMO.

Are your products kosher certified?

A Cut Above Beef, A Cut Above Pork, and our Spicy Mmm Meatballs are Kosher, and we are working on obtaining the Kosher Check for our remaining items! Stay tuned for future updates.

Do your products contain corn?

None of our products contain corn. Ingredients can be found under “The Details” heading of each product page.

What are the natural flavours in the Very Good product?

All of our natural flavourings are from Fontana Flavours. They are GMO-free and approved for use by the Food and Drug Administration. The flavourings are made from natural and plant-derived ingredients, including potato maltodextrin, salt, mushroom, sunflower oil, yeast extract, and spice extracts. There are no coconut or coconut derivatives.

These natural flavours have not been tested on animals, and have been reviewed and approved by the Vegetarian Society, who we are working with to acquire our plant-based certification. These natural flavours are used to increase the umami qualities of the products, reduce the amount of sodium needed, and avoid the use of soy. We want those who choose to eat plant-based to still enjoy traditional dishes that rely on those flavours for the full experience.

What is the sodium content in your products?

You can find the nutritional information and sodium content for all of our products here.


Our Bean Butchers try to use as little salt as possible while still getting that Very Good taste. While our sodium content is on par with or below that of similar products, we hope to offer products with even lower levels as we grow.

Do your Very Good products contain MSG?

All of our products are entirely MSG-free.

Which of the Very Good products are oil-free?

Many of our products do contain a small amount of organic sunflower oil. However, our BBQ Jackfruit, Very Good Steak, and Ribs do not contain oil. Full ingredient lists can be found under “The Details” heading of each product page.

Which of the Very Good products are spicy?

If you like the spice level dialled down, we recommend staying away from any product with the word 'Smokin’ in it. These products contain chillies and other spices to bring the heat.

Additionally, our Pepperoni, Spicy Italian Meatball and Cajun sausage are on the spicier side.

Is there any chance of peanut/tree nut contamination in your production facility?

No. All of our products are free of peanuts and tree nuts. We do not process any tree nuts or peanuts in our facility, so there is no cause for concern with cross-contamination.

Full ingredient and allergen lists can be found under the "Ingredients" & "Nutritional Information” headings of each product page.

WHOLESALE

How can I carry Very Good products in my store/restaurant?

Fill out our wholesale inquiries form and our Sales Manager will reach out to see if we're a Very Good fit!

VERY GOOD CREW

Do you have a rewards program?

We do! Our rewards program is Very Good Crew, which you can use to exchange points earned through purchases and other actions for discounts (like free shipping) on your next order. It also includes a referral program where you can receive and give discounts.

How do I redeem my Beans?

  1. Sign into your account via the person icon on the top-right corner.
  2. Next, scroll down to Your Rewards.
  3. If you do have enough points, there will be a Redeem button, under your curren balance.
  4. Click on Redeem, and you will be shown a coupon code with a button to Apply Code. This button will automatically apply the coupon code to the checkout.

ENVIRONMENTAL

How do I recycle my Very Good packaging?

For the ice packs, the outer bag can be recycled. You can cut them open to remove the 100% foodsafe liquid/gel. This can be disposed of in the garbage, or down the drain with hot water to dissolve it.. For the individual plastic packaging on the product, you can clean, peel off the sticker if needed, and put in the soft plastic recycling.

For the individual plastic packaging on the product, you can clean, peel off the sticker if needed, and put in the soft plastic recycling.

The packaging that keeps your product cold is The Green Cell Foam. It is the most environmentally sustainable and functional packaging material available. Made from US-grown corn, Green Cell Foam is certified compostable in backyard and industrial facilities and can even be dissolved in a sink for safe and easy disposal. This unique material combines exceptional cushioning and thermal insulating protection, while protecting the planet.

Ways to Recycle The Green Cell Foam:

  1. Cut the film on the Green Cell Plus. Cut open the Green Cell Plus (GC+) and pull out the foam panels. Recycle the film. Once the foam and film are separated, you’re able to dispose of GCF as you choose!
  2. Compost. Green Cell Foam is compostable in any residential or commercial compost facility. Their bio-based packaging foam will decompose in 60 days or less when in a moist soil environment.
  3. Dissolve in water. Green Cell Foam dissolves in water— put small pieces in the sink and watch it "melt" safely down the drain. It even decomposes in seawater!
  4. Burn. Green Cell Foam burns cleanly and safely in fireplaces, fire-pits and power plants— works great to start your barbecue!

We hope this information is helpful! We are currently exploring more low-impact packaging options for future use.

Do you plan on implementing low-impact packing?

One of our main focuses is sustainability. The Bean Butchers are working on lower impact packaging for all of our plant-based (and taste-based) products. We are hoping to attain a Plastic Neutral Certification later this year. More updates to come!

REFUNDS & REPLACEMENTS

Do you offer refunds or replacements?

Yes!

What is your refund / replacement policy?

We offer refunds or replacements on any items that were delivered within 30 days of the request. Please let us know if there was any issues with your delivery or the products themselves immediately so that we can help explore a resolution.