Frequently Asked Questions

FAQs

Questions about shipping? Pickup? How to cook your Very Good meats? We are here to help, if you can't find what you are looking for below our Very Good Customer Service team is happy to help

Notice: Due to high demand and the changes we’ve made to keep our team safe during COVID-19, our order processing time is 1-2 weeks from time of purchase. Once your order has been processed, you’ll receive an email with a tracking and then shipping can take up to an additional week.

SHIPPING

Where do you ship?

Currently, we can only ship within Canada and the U.S., but hopefully we can expand that one day soon! For more details on shipping, see our Shipping & Refund Information.

I live in a remote location in Canada! Can you still ship to me?

As long as you are able to receive mail from Purolator, we should be able to ship to you without any problems!

What type of shipping should I choose?

We recommend choosing the fastest shipping option so that your package arrives as cold as possible. We strongly recommend choosing Purolator Express, especially in warmer months.

When will I get my order?

Due to high demand and the changes we’ve made to keep our team safe, our order processing time is 1-2 weeks from time of purchase. Once your order has been processed, you’ll receive an email with a tracking and then shipping can take up to an additional week.

What if my product arrives unfrozen?

If your package arrived in 7 or less days from the shipping date, and the packages are not showing any sign of ballooning or breaking of the vacuum seals, then it will be safe to eat. If the package spent over 7 days in transit, then we would not consider the products safe to consume unfortunately.

If you package falls into the latter of these categories or you do not feel comfortable eating it, please email our customer support team at hello@verygoodbutchers.com and we would be happy to issue you a refund. If your order has been spoiled, please let us know.

COOKING AND EATING

What's the best way to prepare my Very Good products?

We want you to enjoy our plant-based goodies as much as we do. Check out our cooking instructions for the best way to cook your beans.

Be rest assured, all of our original products are pre-cooked so you can experiment without any worry.

Our Butcher Select products are made to mimic non plant-based proteins and as such do require a cooking step. Please ensure that your Butcher Select items are cooked to an internal temperature of 74oC / 165F.

What is Very Good [insert product desired] product made from?

Ingredients and nutritional information for all our products can be found here or at the bottom of each of the product pages.

For more detailed information, send us an email at hello@verygoodbutchers.com.

Do you have recipes for my Very Good product?

Yes, we are teaming up the industries best recipe creators to create great recipes for you. Looking for dinner inspiration, try our Plant-Based Jambalaya with Smokin' Bangers, or the Asian Glazed Meatballs with Taco Stuff'er.

Also, our Bean Butchers are looking to provide tips and tricks to already favourite recipes and showcase the meals you would find them cookin' up in their kitchens. Look for 19 Recipes to Make With Taco Stuff'er or Smokin' Banger Tacos & Squash Salsa.

How do I cut my Very Good Bacon?

Ensure that the bacon is fully thawed before cutting, to prevent the product from breaking. We suggest a sharp knife and half-inch slices for optimal cooking.

How long will my Very Good product last? 

Upon delivery, all products can be stored unopened in the freezer for up to a year.

The products will not experience a change in taste or texture once defrosted. If you do store frozen, make sure the products are thawed entirely before cooking and consuming. However, we do not recommend multiple thaws and refreezes.

Our original products are good in the fridge (unopened) for 3-4 weeks. Our Butcher's Select products are good in the fridge for 7-10 days from the time they are fully thawed.

Once opened, they will last up to one week, as we do not use any preservatives.

NUTRITIONAL INFORMATION

What is a Very Good product made with?

Nutritional information for all our products can be found here or at the bottom of each of the product pages under the heading "The Details."

For more detailed information, send us an email at hello@verygoodbutchers.com.

Are any of your products gluten free?

Our entire Butcher's Select product line are gluten free.

At the moment, the only gluten-free product from our original product line is our BBQ Jackfruit.

Do your products contain soy?

All products do not contain soy except for our bacon and our Butcher's Select products.

These products are made separately in batches and the equipment is sanitized to the satisfaction of allergy testing swabs before other products are crafted.

The ingredients for all our products as well as any allergen information is listed on each of the product pages.

Are your products organic and/or GMO free?

All of our Butcher's Select products are certified Non-GMO

Our regular products are not yet certified Non-GMO

Are your products kosher certified?

We’re currently working on getting certified and will make an announcement once it’s complete.

Do your products contain corn?

None of our products contain corn. The ingredients our products can also be found under the heading ‘The Details’ on our website's product pages.

What are the natural flavours in the Very Good product?

All of our natural flavourings are from Fontana Flavours. They are GMO-free and approved for use by the Food and Drug Administration. The flavourings are derived from natural and plant-derived ingredients, including potato maltodextrin, salt, yeast extract or mushroom, sunflower oil, and spice extracts. There are no coconut or coconut derivatives. These natural flavours have not been tested on animals, and they have been reviewed and approved by the Vegetarian Society, who we are working with to acquire our vegan certification. These natural flavours are used to increase the umami qualities of the products, reduce the amount of sodium needed, and avoid the use of soy. We want those who choose to eat plant-based to still enjoy traditional dishes that rely on those flavours for the full experience.

What is the sodium content in your products?

You can find the nutritional information and sodium content for all of our products here.


Our Bean Butchers try to use as little salt as possible while still getting that Very Good taste. While our sodium content is on par with or below that of similar products, we hope to offer products with even lower levels as we grow.

Do your Very Good products contain MSG?

All of our products are entirely MSG-free.

Which of the Very Good products are oil-free?

Many of our products do contain a small amount of organic sunflower oil. However, our BBQ Jackfruit, Very Good Steak, and the Ribz do not contain oil. You can explore the ingredients for all of our products under the heading 'The Details' on the individual product pages.

Which of the Very Good products are spicy?

If you like the spice level dialled down, we recommend staying away from any product with the word 'Smokin’ in it. These products contain chillies and other spices to bring the heat.

Additionally, our pepperoni and steak are on the spicier side.

Do the Very Good products have sulphites in them?

Everything is sulphite free, except for the Ribz and BBQ Jackfruit - which will be sulphite-free soon.

Is there any chance of peanut contamination in your production facility?

No. All of our products are free of peanuts and tree nuts. We do not process any tree nuts or peanuts in our facility, so there is no cause for concern with cross-contamination.

If you would like to explore the ingredients and allergen information for specific products, you can find this information on the individual product pages under the heading “The Details.”

WHOLESALE

How can I carry Very Good products in my store/restaurant?

Fill out our wholesale inquiries form and our Sales Manager will reach out to see if we're a Very Good fit!

VERY GOOD CREW

Do you have a rewards program?

We have a rewards program, Very Good Crew, which you can use to exchange points earned through purchases and other actions for discounts (like free shipping) on your next order. It also includes a referral program where you can receive and give $7 discounts. You can access it via the present in the bottom left-hand corner of the screen. Just be sure to sign up before making a purchase so you can collect points on it!

How do I redeem my Beans?

  1. Sign into your Very Good Crew account via the present in the bottom left-hand corner.
  2. Next, click on Your Rewards.
  3. If you don't have enough points to redeem, you'll see a progress bar on the right, next to the reward name under 'Ways to redeem'. If you do have enough points, there will be a Redeem button.
  4. Click on redeem, and you will be shown a coupon code with a button to Apply code. This button will automatically apply the coupon code to the checkout.

Referrals 

On the Very Good Crew Rewards page you can view where the referral code will be display.

  1. Sign into your Very Good Crew account via the present in the bottom left corner.
  2. Follow on the instructions on the Very Good Crew Rewards page.

REVIEWS

How do I write a review?

We only allow customers to write reviews about products they have ordered. An email is sent to a customer about 30 days after their items ship asking them to write a review for one of the products included in their order. If they do so and enter the email they used to create their rewards account; they will receive 400 beans. Customers can write up to 3 reviews for points at this time.

ENVIRONMENTAL

How do I recycle my Very Good packaging?

For the individual plastic packaging on the product, you can clean, peel off the sticker if needed, and put in the soft plastic recycling.

The packaging that keeps your product cold is The Green Cell Foam. It is used to insulate the boxes is the most environmentally sustainable and functional packaging material available. Made from US-grown corn, Green Cell Foam is certified compostable in backyard and industrial facilities and can even be dissolved in a sink for safe and easy disposal. This unique material combines exceptional cushioning and thermal insulating protection, while protecting the planet.

Ways to Recycle The Green Cell Foam

  1. Cut the film on the Green Cell Plus. Cut open the Green Cell Plus (GC+) and pull out the foam panels. Recycle the film. Once the foam and film are separated, you’re able to dispose of GCF as you choose!
  2. Compost. Green Cell Foam is compostable in any residential or commercial compost facility. Their bio-based packaging foam will decompose in 60 days or less when in a moist soil environment.
  3. Dissolve in water. Green Cell Foam dissolves in water— put small pieces in the sink and watch it "melt" safely down the drain; it even decomposes in seawater and freshwater!
  4. Burn. Green Cell Foam burns cleanly and safely in fireplaces, fire-pits and power plants— works great to start your barbecue!

We hope this information is helpful! We are currently exploring more low-impact packaging options for future use.

LOCAL PICKUPS

Where is local pickup in Victoria?

Local pick up is at our Butcher Shop in the Victoria Public Market, 1701 Douglas St #6, Victoria, BC V8W 0C1.

It generally takes 1 week to prepare your order and have it ready to pick up.

What happened to local pickup in Duncan/Nanaimo/Denman/etc?

Unfortunately, we no longer offer up island drop off days. We apologize for any inconvenience this may cause.

Will you ever offer pickup in other locations?

We're focusing on more options to grab our products from grocery stores and markets. Check out where you can find us with our Store Locator.