Shipping & Refund Information

Shipping Policy

General Information 

Get The Very Good Butchers delivered to your doorstep!

We currently ship across Canada, the United States and UK. We will be adding additional countries soon.

  • Orders are sent out in the sequence they’re received.
  • Due to high order volume, it takes us roughly 2-3 weeks to process your order.
  • Shipping times are calculated once the order has been fulfilled and shipped out, NOT once the order has been placed.
  • We ship on Mondays through Wednesday to ensure your order arrives before the weekend.

Canadian Orders

  • Orders within Canada be shipped with Purolator.
  • The best way to get an accurate estimate of shipping costs is to enter your address into the shipping section of checkout. You are not obligated to purchase by doing so.
  • Our bean butchers recommend choosing Express for every order, especially in warmer months.

American Orders

  • All orders within the US are shipped via FedEx or DHL.
  • The cost of this shipping is roughly $14

Still got questions? Ask our bean butchers or visit the FAQ to learn more

Local Pick-Up

Due to the volume of orders, our expanding product selection and limitations of storage our our Victoria Butcher Shop, it is now longer possible to order produts online and pick them up in person.

All orders placed on line will be shipped directly to you.

Refund Policy

The following outlines the conditions under which we will decide if a refund is appropriate:

Product Condition

If the package spent over 7 days in transit, then we would not consider the products safe to consume unfortunately. If your package arrived in 7 or less days from the shipping date, and the packages are not showing any sign of ballooning or breaking of the vacuum seals, then it will be safe to eat.

If your package falls into any of these categories or you do not feel comfortable eating it, please email our customer support team at hello@verygoodbutchers.com and we would be happy to issue you a refund.

Still got questions? Ask our bean butchers or visit the FAQ to learn more